Privacy policy
Last updated: October 20, 2026
This Privacy Policy explains how Ravzorel ("we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit https://www.ravzorel.com, place an order, use our website, or communicate with us.
Our online store is operated using Shopify. This Privacy Policy describes our privacy practices in connection with our store and should be read together with our Terms of Service and other applicable store policies.
The personal information we process depends on how you interact with our website, the services and technologies used on our store, and applicable law.
Personal Information We Collect
Depending on your interactions with us, we may collect personal information that you provide directly, information generated through your use of our website, and information received from service providers involved in operating our store and fulfilling your orders.
Contact and Order Information
When you place an order, contact us, create an account, or otherwise interact with our store, we may collect your name, email address, phone number, billing address, shipping address, order details, and information you provide in customer support communications.
Payment and Transaction Information
When you make a purchase, payment-related information is processed through Shopify and the payment service providers applicable to your selected payment method. We may receive transaction information, such as payment status, transaction identifiers, billing information, and details needed to manage orders, refunds, fraud prevention, and customer service.
The payment information available to us depends on the payment method and the processing arrangements applicable to your transaction.
Device and Usage Information
When you visit our website, certain technical information may be collected automatically through website functionality, server logs, cookies, pixels, and similar technologies, depending on which technologies are enabled. This information may include your IP address, browser type, device and network information, referral information, pages viewed, and interactions with our website.
Account and Communication Information
If you create an account, submit a request, or communicate with us, we may collect account details, preferences, and information included in your communications, including order inquiries and privacy requests.
Sources of Personal Information
Depending on your interactions with our store and our business operations, we may collect personal information:
- Directly from you when you place an order, contact us, create an account, or submit information through our website.
- Automatically through our website, server logs, cookies, and similar technologies where these are used.
- From Shopify and applicable payment, shipping, fulfillment, or other service providers when information is provided to support transactions, order fulfillment, security, or customer service.
- From other third parties when you authorize the collection or disclosure of information, or when otherwise permitted by applicable law.
How We Use Personal Information
We may use personal information for the following purposes, as applicable to our actual business operations:
- Order Processing and Fulfillment: To process payments, confirm purchases, arrange shipping, provide order updates, manage returns and refunds, and respond to order-related inquiries.
- Customer Support: To respond to questions, investigate order issues, communicate with customers, and handle requests.
- Website Operations: To operate, maintain, troubleshoot, and improve our website and services.
- Security and Fraud Prevention: To verify transactions, detect suspicious activity, protect our store, and help prevent fraud or unauthorized transactions.
- Analytics and Advertising: Where applicable, to understand website activity, measure advertising performance, and support marketing activities through services and technologies used on our store, subject to applicable law and any required privacy choices or consent.
- Marketing Communications: Where permitted by law and consistent with your applicable preferences, to send promotional communications. You may unsubscribe from promotional emails using the instructions included in those messages.
- Legal Compliance: To comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.
Cookies and Similar Technologies
Our website and Shopify may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart activity, and understand how visitors interact with our store.
Depending on the technologies and applications enabled on our website, cookies, pixels, and similar technologies may also be used for analytics, advertising, personalization, or campaign measurement.
You may be able to manage certain cookies through your browser settings. Browser settings may not control every tracking technology used on our website. Disabling certain technologies may affect website functionality or checkout features.
Where applicable law requires consent choices or privacy controls for certain processing activities, we will provide and maintain the required choices or controls.
How We Disclose Personal Information
We may disclose personal information to service providers and other third parties when reasonably necessary to operate our store, provide our services, complete transactions, protect our business, or comply with applicable law.
- Shopify: We use Shopify to host and operate our online store and support website functionality, order processing, and related services.
- Payment Service Providers: Payment-related information may be disclosed to providers to authorize, process, verify, or refund transactions.
- Shipping and Fulfillment Providers: Where applicable, your name, shipping address, contact details, and order information may be disclosed to providers involved in shipping, delivery, or order fulfillment.
- Technology and Service Providers: Where applicable, information may be disclosed to providers supporting website operations, data storage, customer support, security, and other business functions.
- Analytics and Advertising Providers: Where applicable, information may be disclosed to analytics, advertising, or campaign measurement providers in connection with services and technologies used on our website.
- Legal and Business Transactions: We may disclose information when required or permitted by law, to respond to lawful requests, protect rights and safety, or support a business transaction such as a merger, acquisition, sale, or restructuring.
- At Your Direction: We may disclose information when you request or authorize us to do so.
The third-party services involved depend on our actual store configuration and business operations. The categories listed above do not mean that every category of service is currently used by our store.
Relationship with Shopify and International Data Transfers
Our online store is hosted by Shopify. Shopify processes personal information in connection with providing its platform and related services. Information submitted through our website may be transmitted to Shopify and other applicable service providers involved in operating our store, processing transactions, or fulfilling orders.
Depending on the services used and applicable arrangements, Shopify and other service providers may process personal information in countries other than the country in which you reside. Where applicable law imposes requirements on international data transfers, those requirements apply to the relevant processing and transfers.
For more information about Shopify's privacy practices, please review the Shopify Privacy Policy.
Third-Party Websites and Services
Our website may contain links to third-party websites or services that are not operated or controlled by Ravzorel. Their own privacy policies and terms may apply when you visit or use those services.
We encourage you to review the privacy practices of third parties before providing personal information to them. Nothing in this section limits responsibilities that apply to us under applicable law.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, processing transactions, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.
Retention periods depend on the type of information, the purposes of processing, applicable legal requirements, and legitimate operational needs. When information is no longer needed, we may delete, anonymize, or otherwise dispose of it, subject to applicable law.
Security of Personal Information
We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction, taking into account the nature of the information and our business operations.
No method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.
Your Privacy Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information. These rights may include:
- Right to Access: Request access to or information about personal information we maintain about you.
- Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Data Portability: Request a copy of certain personal information in a portable format or, where applicable, request its transfer to another service provider.
- Right to Opt Out: Where provided by applicable law, opt out of the sale or sharing of personal information or its processing for targeted advertising.
- Right to Limit Certain Uses: Where applicable law provides this right, request limits on certain uses or disclosures of sensitive personal information.
- Right to Withdraw Consent: Where processing is based on consent, withdraw that consent, subject to applicable law.
- Right to Appeal: Where required by applicable law, appeal a decision concerning a privacy rights request.
The availability and scope of these rights depend on applicable law, the nature of the information, and any applicable exceptions. Not every right applies to every person or every type of information.
How to Submit a Privacy Request
You may contact us at hello@ravzorel.com to submit a privacy request, including a request to access, correct, or delete personal information, or to ask about privacy choices available to you.
Where applicable law requires a specific opt-out mechanism or other privacy control, we will provide the required mechanism for the relevant processing activity. You may also contact us with questions about privacy requests or choices. Any privacy control or opt-out link provided on our website must be functional and applicable to the processing activity it covers.
We may need to verify your identity before processing a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to applicable verification and authorization requirements.
We respond to eligible privacy requests within the time required by applicable law. Where required by law, an applicable appeal process will be available. We do not unlawfully discriminate against individuals for exercising privacy rights protected by applicable law.
Marketing Communications
If you receive promotional emails from us, you may opt out at any time by following the unsubscribe instructions included in those emails.
Opting out of promotional emails will not prevent us from sending non-promotional communications necessary to manage your orders, transactions, account, security, or customer support requests.
Children's Privacy
Our website and services are not intended for children under the age of 13. Individuals under the age of 13 are not permitted to use our services or provide personal information through our website. We do not knowingly collect, use, or disclose personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as possible. If you believe that a child under 13 has provided us with personal information, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.
When this policy changes, we will update the Last Updated date above and provide any additional notice required by applicable law.
Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us using the information below.
Store Name
Ravzorel
Website
https://www.ravzorel.com
Email
hello@ravzorel.com
Phone
+1 475-798-1815
Business Address
87 CONNECTICUT AVE, STAMFORD, CT 06902, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
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