Terms of service
Last Updated
October 20, 2026
1. Agreement to These Terms
These Terms of Service govern your access to and use of the Ravzorel website and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms, subject to applicable law. If you do not agree, please discontinue use of our website.
These Terms should be read together with our Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy. Please review the applicable policies and the information displayed at checkout before completing a purchase. If any provision of these Terms conflicts with a mandatory legal requirement, that legal requirement will prevail.
2. Website Use and Account Security
You agree to use our website lawfully and to provide accurate information when placing an order or creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for notifying us if you suspect any unauthorized access.
You must not use our website to engage in fraud, interfere with website operations, attempt unauthorized access, introduce malicious code, or violate applicable laws or the rights of others.
Where reasonably necessary and permitted by applicable law, we may take appropriate measures to address suspected fraud, security threats, or violations of these Terms.
3. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, dimensions, specifications, and availability information are accurate and current. Colors and other visual details may vary depending on your device and display settings. Please review the product information and available options before placing an order.
Product availability may change. Displaying a product on our website does not guarantee that it will remain available when you submit an order.
If we discover a material pricing, listing, or availability error before accepting an order, we may contact you to clarify the issue or decline the affected order where permitted by applicable law. If we cannot fulfill an order for which payment has already been collected, we will refund the amount collected for the unfulfilled order in accordance with applicable law.
Nothing in this section permits us to disregard obligations arising from an accepted order where doing so would violate applicable law.
4. Orders, Acceptance, Cancellations, and Changes
When you submit an order through our website, you request to purchase the selected products under these Terms and the conditions presented at checkout. An order confirmation acknowledges receipt of your order. Whether that confirmation constitutes acceptance depends on the communication, our actual order process, and applicable law.
The effectiveness of an order may depend on successful payment authorization, product availability, and the completion of necessary anti-fraud or security checks. Within the limits permitted by law, we reserve the right to refuse an order before accepting it if there are legitimate reasons (such as payment authorization failure, suspected fraudulent activities, or significant errors in product information).
If we cannot fulfill an accepted order, we will notify you as appropriate and handle the matter, including any applicable refund, in accordance with applicable law and our obligations to you.
If you wish to cancel or modify an order, contact us as soon as possible at hello@ravzorel.com. We cannot guarantee that a request can be completed after processing has begun or the order has been dispatched. This does not affect any cancellation or other rights available to you under applicable law.
5. Prices, Shipping Charges, and Taxes
Product prices and the applicable currency are displayed on our website or at checkout. Applicable product prices, shipping charges, taxes, and other costs will be disclosed before you submit your order, as required by applicable law.
We offer free shipping within the United States. For destinations outside the United States, shipping availability, applicable shipping charges, and available shipping options will be shown at checkout before the order is submitted.
Please review the final order total and our Shipping Policy before completing your purchase. We will provide required cost disclosures in accordance with applicable law.
6. Payments, Order Processing, and Shipping
We accept the payment methods made available at checkout. Payment authorization and processing are handled by the payment services supporting the transaction. Available payment methods may vary depending on the transaction, destination, and payment provider.
Orders may be subject to payment authorization, verification, and reasonable security checks. If a payment cannot be authorized, the order may be delayed, declined, or canceled where appropriate and permitted by applicable law.
Our standard order processing time is 1–3 business days. Our estimated shipping timeframe is 6–9 business days. These timeframes are estimates, not guarantees of delivery by a specific date, and are subject to the details and conditions stated in our Shipping Policy.
Our Shipping Policy explains when each timeframe begins and how the estimated shipping timeframe relates to the overall delivery period. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, and other circumstances beyond our reasonable control.
Where tracking information is available for a shipment, we will provide the applicable tracking details after dispatch. Please consult our Shipping Policy for information about shipping timeframes, shipping charges, delivery estimates, and tracking.
If an order cannot be shipped within an applicable promised timeframe, we will provide any notice, revised timeframe, cancellation option, or refund required by applicable law.
Nothing in these Terms excludes or limits any responsibility that cannot lawfully be excluded or limited.
7. Returns, Refunds, and Consumer Rights
Our Return & Refund Policy provides details of our 30-calendar-day return window, including when the return period begins, eligibility requirements, the return procedure, return shipping arrangements, and refund processing. Please review that policy before requesting a return.
We do not charge a restocking fee for returns covered by our stated return policy. Return shipping costs and arrangements depend on the reason for the return and the terms of our Return & Refund Policy. If a product is damaged, defective, incorrect, or otherwise our responsibility, we will address the issue in accordance with that policy and applicable law.
Please contact us before returning a product so that we can provide appropriate return instructions and help ensure that your return can be identified and processed correctly. Please follow the instructions provided by our customer support team where reasonably practicable. This procedure does not remove or restrict any consumer rights that cannot lawfully be limited.
After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account. Processing times vary by provider and transaction. Any refund deadlines imposed by applicable law continue to apply.
Nothing in these Terms excludes, restricts, or waives any consumer right, statutory warranty, cancellation right, refund entitlement, or other protection that cannot lawfully be excluded or limited.
8. Intellectual Property
Website content, including text, graphics, photographs, product images, logos, design elements, and software, may belong to Ravzorel or other rights holders, or may be used with permission or under license. Such content may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use protected website content without the required authorization, except where permitted by applicable law.
Nothing in this section transfers ownership of intellectual property belonging to Ravzorel or any other rights holder.
9. Reviews and User Submissions
If our website allows you to submit reviews, feedback, or other content, you must ensure that your submissions are lawful and that you have the necessary rights to submit them.
You must not knowingly submit fabricated reviews, misrepresent your purchasing or product experience, impersonate another person, infringe another person's rights, or submit unlawful content.
Reviews and feedback should reflect genuine experiences and honest opinions. We do not require reviews to be positive. Any action we take concerning user submissions will be subject to applicable law, including legal protections for honest consumer reviews and feedback.
10. Website Availability and Limitation of Liability
We make reasonable efforts to maintain the availability and functionality of our website. However, to the extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, error-free, or compatible with every device or browser. We may update, maintain, or temporarily restrict access to parts of the website when reasonably necessary.
To the maximum extent permitted by applicable law, Ravzorel will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase of products where such limitations are legally permitted.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing in these Terms excludes or limits mandatory consumer rights, statutory warranties, or remedies available under applicable law.
11. Changes to These Terms and Severability
We may update these Terms of Service to reflect changes in our business operations, website functionality, or applicable legal requirements. Revised Terms will be published on this page with an updated revision date.
Unless otherwise stated or required by applicable law, changes will take effect when posted and apply prospectively. Changes will not retroactively remove rights or obligations that have already arisen, except where permitted by applicable law. Any notice or consent required by law will be provided or obtained as applicable.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed only to the extent necessary, and the remaining provisions will continue in effect to the extent permitted by applicable law.
12. Contact Information
If you have questions about these Terms of Service or need assistance with an order, please contact us using the information below.
Store Name
Ravzorel
Website
https://www.ravzorel.com/
Email
hello@ravzorel.com
Phone
+1 475-798-1815
Business Address
87 CONNECTICUT AVE, STAMFORD, CT 06902, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM ET
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